Visit The Boston Globe Share on Twitter Share on Facebook Comment on this Scroll to top of page Hiawatha Bray Globe Staff March 27, 2019 The air inside PTC’s new Boston headquarters building still carries a vague fragrance of recently dried paint.But that’s all right. Chief executive James Heppelmann figured the company needed some freshening up. That’s why he moved PTC from obscure digs in Needham to a gleaming new tower in the Seaport District adorned with the company name.“We wanted people to know our company better,” he says. “Now our logo’s right there and everybody in downtown can see it.” Advertisement With 2018 sales of more than $1.4 billion, PTC is one of the state’s biggest tech companies, a maker of engineering and product management software for manufacturing firms. Heppelmann arrived in 1998 by way of Minnesota, after PTC acquired Windchill Technology, a company that he had cofounded. He … [Read more...] about Work Space: PTC building is a sign of the shapes of things to come
Help desk call center software
Sections SEARCH Skip to content Skip to site index Business Subscribe Log In Log In Today’s Paper Business | A.I. Wants to Know How You Plan a Trip Supported by ByJulie Weed March 4, 2019 At the Expedia product testing lab, facial recognition software gauges travelers’ feelings as they go through the process of booking hotel rooms online. The Swiss cruise company MSC Cruises is starting to use a virtual assistant to answer passengers’ questions. Designers from the boutique design and research firm the Gettys Group can show hotel executives new room layouts using virtual reality goggles, so hotels don’t need to build a full-scale model. Travel companies are adopting artificial intelligence and other new technologies to look more deeply into what customers want and to use that information to find faster, cheaper ways to improve their offerings. And as sophisticated research tools become less … [Read more...] about A.I. Wants to Know How You Plan a Trip
Amelia works at the online and phone-in help desks at the Swedish bank SEB. Blond and blue-eyed, she has a confident bearing softened by a slightly self-conscious smile. Amelia also works in London for the Borough of Enfield and in Zurich for UBS.And did I mention that Amelia can memorize a 300-page manual in 30 seconds, speak 20 languages, and handle thousands of calls simultaneously?Amelia is a white-collar robot. She interacts with customers over the phone, as a chatbot and as a three-dimensional avatar on smartphone and computer screens. When she starts a new conversation, she knows all of a customer’s previous contact history.As The Wall Street Journal reported in March, average call duration at Allstate Insurance call centers dropped to 4.2 minutes from 4.6 minutes after the company deployed Amelia.Her maker, Chetan Dube, left his professorship at New York University to start IPsoft, an automation software company, convinced that using remote workers in India would be … [Read more...] about White-collar robots are coming for jobs
Polluted water kills fish at Vinh Citadel Polluted water has caused mass fish deaths since early this month in the moat around the ancient Vinh Citadel in the central city of Vinh, Nghệ An Province, an environmental official said. Head of the city’s Natural Resources and Environment Department Nguyễn Huy Hoàng said on Wednesday that after receiving reports about the dead fish, local authorities’ examinations found waste water from local residents’ daily activities being discharged into the moat. The waste water should have been collected and transferred to Hưng Hoà Waste Water Treatment Plant. Since early this year, the dry season has made the moat water stagnant, resulting in a shortage of oxygen that kills fish, according to Hoàng. Relevant agencies are also investigating to see if there are any production units releasing untreated waste water into the moat. Since January 9, people living around the moat have reported that … [Read more...] about Social News 25/1
Editor’s Note: Ten days after this story about the death of Laura Levis was published on BostonGlobe.com, the leaders of Somerville hospital’s parent company, Cambridge Health Alliance, met with her husband, Peter DeMarco, at the Globe’s Boston office. DeMarco, who had talked about the story on NBC Nightly News and other outlets, had asked CHA nearly a month earlier to answer questions about his wife’s death. * * * SEPTEMBER 16, 2016, 4:23:59 A.M. 911 operator: “This line is recorded. Where is your emergency?” Laura: “I’m at Somerville Hospital.” 911 operator: “I’m sorry. Where are you?” Laura: “Somerville Hospital.” 911 operator: “OK, what’s the emergency?” Laura: “I’m having an asthma attack. I’m dying.” 911 operator: “Whereabouts are you at the hospital?” Laura: “Emergency room.” 911 operator: “OK.” Laura: … [Read more...] about Laura Levis was left to die outside an ER. Why were the doors locked?