The company later shared a statement with a more nuanced apology to USA Today, stating that "the post in question does not reflect the inclusive environment we strive to provide for our customers and employees." … [Read more...] about Southwest flight attendant disses passenger in Trump T-shirt
Suntrust customer service
Customer services must treat each case with care and utmost attention. Dealing with a rude or unresponsive customer support service is really upsetting. And it is a solid reason for switching carriers. If the claim is processed really slow, it is time to look for a better company. Make sure to read customer testimonials before making a change. … [Read more...] about Find Out If You Should Drop The Current Car Insurance Provider
American said Thursday it will assign a senior vice president to each of four areas: operations, airline network, revenue and customers. They’ll report to American’s president, Robert Isom, who says the new structure will sharpen American’s focus on reliability. … [Read more...] about American Airlines shuffles execs in bid to fix flight issues
Be Extra Kind to Your Seatmates Your row might be a bit more snug than some others on your flight. And it’s hard to endure a huffy seatmate who resents your very existence. Smile, say hello and introduce yourself to your fellow passengers. It’s tougher to be nasty to you if you’re sweet as pie. I’ve even bought drinks for those in my row as a thank you for their cooperation and understanding. … [Read more...] about 9 Tips for Savvy Plus-Size Travelers
Hotels, Rental Cars, and Cruises If you prepay for a nonrefundable hotel room or rental car—through an online travel site like Expedia or Booking.com, for example—each supplier decides whether to allow you to change dates without forfeiting your prepayment. If you call the online agency, customer service agents may try to negotiate something for you, but with no promises. If a delayed flight causes you to miss a cruise departure, your options depend primarily on how you booked your flights. If you have booked through the cruise line’s program, the line will try to get you to the ship’s first port at no extra expense to you. But if you’ve arranged your air independently, you can’t look for any no-cost help from your cruise line. … [Read more...] about What Are My Rights in a Winter Storm Flight Cancellation?